HomeAbout John Marketing/PR WritingWeb Site DesignGraphicsPhotographyFilm/VideoContact

News Release

UPMC Passavant


UPMC Passavant Continues to Strive for Five -- Nearly a Year Later

In early 2000, UPMC Passavant introduced a new program designed to provide excellent customer service to patients and visitors. Known as Five-Star Service, it is part of a UPMC Health System initiative called Strive for 5. The program emphasizes Passavant's commitment to excellent customer service.

Through the Five-Star Service program, UPMC Passavant staff at all levels are charged with making sure that patients, family members, and visitors are satisfied with every aspect of the care provided. When patients are discharged, they receive a confidential questionnaire at home that will ask them to provide feedback about their hospital stay. The number 5 in Five-Star Service and Strive for 5 refers to the highest rating on the questionnaire -- a rating of 5, which means "very good."

The questionnaire covers a wide range of specific hospital services that patients are asked to evaluate. By completing the survey, patients give us important feedback that we need to improve services.

UPMC Passavant has been serving the communities north of Pittsburgh for more than 35 years, and it is a member of UPMC Health System -- the largest, most comprehensive health system in Pennsylvania. We are proud of our staff and will go the extra mile to make sure that the care we provide -- and that our patients receive -- is of the highest quality.

 

Return to Writing Samples

Copyright © 2003 by John Fries, Pittsburgh, PA.
Please direct all correspondence to JohnFries@aol.com.